Return and Refund Policy

1. General Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 30 days of receipt for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original packaging.
  • The item must be returned within 30 days of delivery.
  • A receipt or proof of purchase must be provided.

3. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at support@aaaatoys.com to request a return authorization.
  2. Pack the item securely in its original packaging.
  3. Include a copy of your receipt and a note stating your reason for the return.
  4. Ship the item to the address provided by our customer service team.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

6. Exchanges

If you need to exchange an item for the same item, please contact us at support@aaaatoys.com. Exchanges are subject to product availability.

7. Shipping Costs

Shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect item.

8. Contact Information

For any questions regarding returns or refunds, please contact our customer service team at support@aaaatoys.com.